Help Centre

Have any questions about shopping at Enmans Audio Video Unlimited? Click the links below for information regarding shipping, returns, payments, online orders, and service.


We accept credit and debit cards including Visa, Mastercard.

Your purchase at Enmans Audio Video Unlimited is covered by our 30 day price guarantee policy. If we lower the price of an item within 30 days of your purchase, we will refund you the difference!

Shipping and Delivery

Orders are typically processed within 1-2 business days. Please note that orders placed after 1:00 pm are processed the next business day

In most cases, we work with Canada Post, Purolator, FedEx, and UPS to deliver your items. 

Estimated Delivery is between 7-10 business days. However during peak sales periods (for example Black Friday, Cyber Monday and Boxing Day/Week) up to an additional 5 (five) business days may be needed. 

If you would like to receive your product more quickly, we encourage you to take advantage of our In-Store Pickup option at checkout.

The following are our shipping restrictions.

  • Free shipping does not apply to express shipping.
  • Select Appliances, heavy goods, large items such as TV stands and mounts may not be eligible for our free shipping offer.
Shipping to Northern Territories and isolated/remote regions
  • Some remote areas of Canada can only be serviced by air delivery. In these cases free shipping is not available and extra shipping charges may apply. If extra shipping charges are required for your order we will contact you to confirm whether you’d like to pay the additional fees or cancel your order. If you don’t respond within 48 hours, your order will automatically be cancelled.
Delivery to a PO Box
  • We do not deliver products to a PO Box address. A street address is required, and products will be delivered with the appropriate courier to handle the item(s) that have been ordered.

As a Canadian owned and operated company, and as per our agreements with the manufacturers and suppliers, we can only ship to Canadian address.


Your purchase at Enmans Audio Video Unlimited is covered by our 30 day return policy. Items must be in new condition with original packaging and accessories.

Items can be returned to our store. Please note our store hours and be sure to bring your receipt / online order confirmation.

Items marked as clearance or open box should be considered final sale and are ineligible for returns. Please note these items are still covered by warranty. 

Items involved in custom installations, such as in-wall speakers cannot be returned once installed. 

Headphones and earbuds may only be returned if unopened.


Enmans Audio Video Unlimited offers Guaranteed Protection Plans (GPP) on most products which provide you with peace of mind that your purchase will last for years to come.

GPP stands for “Guaranteed Protection Plan”. This plan provides 100% coverage for a total of five (5) years, including the manufacturer’s warranty, on audio/video products and major appliances. Learn more

Got more questions? We are here to help

Please contact us and we will be more than happy to assist with your purchase, or any questions that you may have.

Enter to win a SONOS Roam!

Join our VIP Club for a chance to win in our quarterly draw. VIP Club members are also the first to know about new products, sales & clearance offers!